Company Size
$60–80M Revenue
Headquarters
Burlington, MA
Industries
Medical Equipment Manufacturing
Core Market Segments
Hospitals (Acute Care), Nursing Homes, Rehab, Home Health (Post-Acute)
Challenge
Post-Acute Care segment was losing customers at a rate of 15% annually.
- No alerts for at-risk clients (“ghost accounts”)
- One-and-done buyers with no follow-ups or reactivation nudges
- Teams operating in silos without structured engagement
Solution
Deployed the 3D Growth Engine to identify, protect, and grow high-value accounts:
- Flagged 200+ at-risk customers and prioritized by value
- Activated SWAT teams with playbooks, pods, and account guardians
- Launched reactivation campaigns, accelerated support, and real-time risk alerts
Outcome
Recovered churn, boosted revenue, and built systems for sustained growth:
12%
Churn customers recovered in 60 days
$4M+
New revenue created in 8 months
Capabilities
Customer Risk Intelligence
Flagged and tiered at-risk accounts with data-backed prioritization.
Revenue Recovery Systems
Structured reactivation and retention processes to protect enterprise value.
